Analytics
Conversations, messages, resolution rate and token spend over time.
Analytics reports what the workspace did over a period — 7, 30 or 90 days — against the period immediately before it, so a number always has something to be compared with.
What is measured
- Conversations and visitor messages over time.
- Resolution rate: the share of conversations marked resolved.
- Token usage, in and out, including a breakdown by chatbot.
- Channel mix across widget, API, playground and agent runs.
- Workflow runs, succeeded against failed.
- New contacts over the period.
Every time series is zero-filled in the database, so a quiet day is a gap in the data rather than a missing point on the chart. Each chart can be switched to a table when you want the numbers rather than the shape.