Conversations
One inbox for every channel, with summaries and human replies.
Every exchange — widget, API, playground or agent run — lands in the same inbox, filterable by status, channel, assistant, contact and assignee. Filters live in the URL, so a filtered view is a link you can share.
Reading a conversation
The transcript shows each message with its citations and token usage. The side panel carries the channel, the originating chatbot or agent, the linked contact, and the status.
AI summaries
Generate a summary of a long thread on demand. It is stored with the conversation and can be regenerated.
Replying as a human
A team member can reply directly in the thread. The message is attributed to that person and rendered as Team, while staying part of the model's context so the assistant does not contradict it later.